Limitations of Warranty

  1. Hydraulic pumps are covered by a six-month limited warranty. Electronic items on products like facial oxygen machines and motorized facial beds, are covered by a 180-day limited warranty. All other items such as a portable massage bed, are covered by a one-year limited warranty.
  2. Classic Spa Collection shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as fire, water damage, freezing temperatures, etc. Please read the instructions that come with your equipment.
  3. Classic Spa Collection reserves the right to replace any discontinued portable facial bed or other item with a like or similar item.
  4. A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to Classic Spa Collection for all plumbing related warranty issues. Classic Spa Collection will not be responsible for any installation related issues or defects.
  5. All transit costs for items returned to Classic Spa Collection or replaced by Classic Spa Collection is the sole responsibility of the customer. All items for repair must be returned to Classic Spa Collection at the Customer’s expense. Within the warranty period, return shipments after repair will be paid for by Classic Spa Collection on all manufacturer defects.
  6. An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.
  7. Any reconditioned, open box or floor models, are sold as is and do not include a warranty unless otherwise noted by Classic Spa Collection.
  8. All warranty calls that require a technician to travel to will incur a service fee, regardless of fault. If the issue in question is determined an manufacturing issue, labor and parts are free. Service fee will depend upon distance and location.
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